Applicable for awnings manufactured at Awntech Corporation
5 year Pro-rated* awning warranty
5 year Pro-rated* fabric warranty
5 year Pro-rated* frame warranty
Refer to the warranty link in the documentation tab for more warranty details.
US Domestic (Excluding Hawaii, Alaska, and US Territories): 8% or $27 per awning
Canada International: Please see additional charges below
Hawaii, Alaska, and US Territories: Please see additional charges below
SMALL PARCEL (UPS GROUND/FEDEX GROUND)
All fixed awnings are required to ship small parcel.
No signature required – shipment will be left at the recipient’s door.
SINGLE BOX SHIPMENT
One box per awning.
All fixed awnings are modular and all pieces ship together in a single box.
ADDITIONAL SHIPPING CHARGES FOR CANADA, HAWAII, ALASKA, US TERRITORIES
Due to an increase in freight and small parcel charges, customers shipping to any of these locations are required to pay additional shipping/handling charges.
Pleasecontact us with your order information and ship-to address in order to receive an additional quote on shipping charges.
Canada International: Canadian shipments will also be responsible for Canadian brokerage fees and taxes.
Off Season (September – March): 1.5 – 2 week delivery on average
In Season (April – August): 2.5 – 3 week delivery on average
COVID-19 POTENTIAL DELAY NOTICE
The health and safety of all our team members is our number one priority. Recently, procedures and policies have been put into place as a result of COVID-19 that results in slower handling time. We appreciate your patience while we keep our warehouse and shipping partners safe. Please allow some extra time for your order to arrive as we have been advised by our shipping partners. As warned by our shipping partners, shipping lead times can be as long as four weeks.
TYPE OF DELIVERY: Small Parcel Porch Drop-Off Delivery
No signature required: The shipment will be left at the recipient’s door.
Delivery days: Monday through Saturday (delivery hours may vary and are subject to the carrier assigned at the time of shipment). Most carriers are off during major US holidays.
SMALL PARCEL INSPECTIONS FOR DAMAGE
Inspect the full contents of your awning box for concealed shipping damages within five calendar days of receipt.
Concealed shipping damages must be reported to email@example.com.
Failure to notify Awntech within this timeframe will void warranty replacements resulting from concealed shipping damages.
For missing parts or pieces of the awning received, the customer must notify Awntech within 30 days of receipt. Failure to notify Awntech within the 30-day period will void warranty replacements for missing pieces. It is strongly recommended that customers fully inspect the contents of the package for damaged or missing pieces as soon as the awning is received.
Carriers can experience delivery delays. Please wait to schedule appointments with your contractor / installer until the item is delivered and fully inspected for damages (see above).
Note: Contractors / installers are not required for assembly and installation. This product is a Do-It-Yourself product and can be assembled and installed by 2 or more people that are skilled and handy.
You can only return a product without recourse if it is defective upon arrival. If you simply do not like the product, or if you did not measure correctly, you will only be qualified for a merchandise credit and you will be required to pay for shipping the product back to Awntech in re-stock condition. There will be a 25% restock fee applicable once your goods have shipped. Customers have up to 30 days from delivery to return their product, otherwise they will qualify only for warranty replacements, subject to the restrictions set forth herein. Customized awnings (dimensions outside of Awntech’s standard offerings) and fixed awnings over 10ft wide cannot be returned and will qualify only for warranty replacements, subject to the restrictions set forth herein.
Customers have 24 hours after placing their order to request an order cancellation, otherwise a 10% order cancellation fee will be applied. As stated in our return policy, if the order is cancelled after the order has shipped, a 25% restock fee will be applied.