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Awntech FAQs
Can’t find the answer you’re looking for? We’ve shared some of our most frequently asked questions to help you out.
Are you a contractor needing to buy our awnings in bulk? Do you have multiple clients wanting you to help them buy and install an awning? Then becoming a dealer is perfect for you. Join us as an Awntech Dealer where you not only find profitability, but also become part of a successful community. As a company, we offer our dealers exclusive discounts, updates, and support on current and upcoming products.
Pease look to the Retractable Awning Warranty and the Fixed Awning Warranty for further information:
30 day return policy when the customer receives the item
Any standard awning size (custom and graphics are not returnable) that is in restocking working condition can be returned, less a 25% restocking fee.
The customer is responsible for shipping the item back.
IMPORTANT DELIVERY NOTES
Please DO NOT accept the delivery of the awning without inspecting it immediately for damages. If upon inspection the customer finds that the awning is damaged, the entire item to return and call Awntech Corporation at 1(800)200-5997.
The driver of any freight carrier is REQUIRED to open the package if there is noticeable damage and/or is asked by the customer. If the awning is noticeably damaged when delivered, we strongly recommend immediately refusing it. Warning labels are located on the exterior of the packaging.
Please make sure to plan accordingly for delivery of the awning our shipping service is curb side only. This means the driver is under no obligation to move the awning any further than the curb of the customers home or apartment.
Ordering Notes:Â For delivery purposes, please provide a phone number so the delivery driver can call when the customers order is ready to be delivered. If the customer does not feel comfortable providing that information, feel free to call Awntech at 1(800)200-5997 to check on delivery dates, times or changes to the order.
Our shipping policies vary depending on the product
Retractable Awning Shipping:
Retractable shipping is free.
Freight shipping carriers depend on location of delivery.
Delivery time is on average 5-7 business days from when the product is shipped. Delivery times can vary during busy season.
Fixed Awnings Shipping:
Customers are required to pay for small parcel shipping.
Delivery time is on average 3-5 business days from when the product is shipped. Delivery times can vary during busy season.
Parts Shipping:
Customers are required to pay for shipping.
Please refer to the manuals for further information. Manuals are provided with every purchase and can be requested by emailing Sales@awntech.com.
Awntech Corporation
Awntech Direct Contact
Toll Free:Â 800-200-5997
Direct:Â 817-354-9600
Fax: 817-354-9612
