At Awntech, our first objective is to bring you high quality, designer, modular structures at mass production prices. Find answers below to your most frequently asked questions about product installation, shipping, delivery, Awntech’s return and warranty policies.
Frequently Asked Questions
How do I install my retractable/fixed awning?
Please refer to the manuals for further information. Manuals are provided with every purchase and can be requested by emailing Sales@awntech.com.
What are the Awntech shipping policies?
Our shipping policies vary depending on the product
Retractable Awning Shipping:
Customers are required to pay for freight shipping of $125.
Freight shipping carriers depend on location of delivery.
Delivery time is 5-7 business days from when the product is shipped.
Fixed Awnings Shipping:
Customers are required to pay for FedEx Express Shipping*.
Delivery time is 3 business days from when the product is shipped.
Customers are required to pay for shipping.
The total cost for parts shipping varies from $13-$27.
What do I need to know upon delivery of the awning?
IMPORTANT DELIVERY NOTES
Please DO NOT accept the delivery of the awning without inspecting it immediately for damages. If upon inspection the customer finds that the awning is damaged, the entire item to return and call Awntech Corporation at 1(800)200-5997.
The driver of any freight carrier is REQUIRED to open the package if there is noticeable damage and/or is asked by the customer. If the awning is noticeably damaged when delivered, we strongly recommend immediately refusing it. Warning labels are located on the exterior of the packaging.
Please make sure to plan accordingly for delivery of the awning our shipping service is curb side only. This means the driver is under no obligation to move the awning any further than the curb of the customers home or apartment.
Ordering Notes: For delivery purposes, please provide a phone number so the delivery driver can call when the customers order is ready to be delivered. If the customer does not feel comfortable providing that information, feel free to call Awntech at 1(800)200-5997 to check on delivery dates, times or changes to the order.
What is Awntech return policy?
30 day return policy when the customer receives the item
Any standard awning size (custom and graphics are not returnable) that is in restocking working condition can be returned, less a 25% restocking fee.
The customer is responsible for shipping the item back
What is the warranty on a retractable or fixed awning?
Please look to the Retractable Awning Warranty and the Fixed Awning Warranty for further information:
Awntech Beauty-Mark Retractable Awning Warranty Policy:
Retractable Awning Warranty:
Awntech Beauty-Mark Retractable Awnings manufactured and purchased through Awntech Corporation have a five year manufacture warranty.
Retractable Parts Warranty- Arms and Motors:
Retractable arms that are received damaged upon delivery or have a manufacturing issue, have a one year warranty and will be replaced free of charge. Shipping is included up to six months from when customer received the awning. All replacements after six months, from when the customer received the awning, require the customer to pay for shipping.
Retractable motors that are received damaged upon delivery or have a manufacturing issue, have a one year warranty and will be replaced free of charge including shipping up to six months from when customer received the awning. All replacements after six months, from when the customer received the awning, require the customer to pay for shipping.
Retractable Parts Warranty- All other parts:
Retractable Awning parts that are received damaged upon delivery include a five year pro-rated warranty*
Retractable awning parts that undergo manufacturing issues include a five year pro-rated warranty*
Awntech Beauty-Mark Fixed Awning Warranty Policy:
Fixed Awning Warranty:
Awntech Beauty-Mark Fixed Awnings manufactured and purchased through Awntech Corporation have a five year manufacture warranty.
Awntech Beauty-Mark Accessories Warranty Policy:
Awntech Beauty-Mark accessories manufactured and purchased through Awntech Corporation have a five year limited manufactures warranty.
Awntech Beauty-Mark Fabric Warranty Policy:
All fabrics manufactured and purchased through Awntech Corporation have a five year pro-rated warranty*.
Please contact firstname.lastname@example.org for further questions.
Who can I contact for a product warranty?
Awntech Office Hours
Monday – Friday 8am – 5 pm
Awntech Corporate Office
10950 S. Pipeline Rd.
Euless, Texas 76040
Awntech Direct Contact
Product Warranty Form
Customer Contact Form
Dealer Contact Form
Get In Touch
Thank you for your interest. We look forward to hearing from you! Please use the form to contact Awntech Corporation.